Employee tickets, resolved within SLA
An internal HR and IT ticketing queue with SLA tracking, escalation tiers and threaded resolution, so nothing falls through the cracks.
- Ticket queue
- SLA engine
- Escalation
Open tickets
46
Breaching SLA
3
Resolved / week
128
| Ticket | Subject | SLA | Priority |
|---|---|---|---|
| HD-4821 | Payslip not visiblePayroll | 2h 10m | High |
| HD-4820 | VPN access requestIT access | Overdue | Normal |
| HD-4817 | Leave balance queryLeave | 6h 40m | Normal |
Live SLA countdown with automatic escalation to the next tier.
What hr helpdesk does in NeevHR
Ticket queue
Categorised tickets with priority, assignee and status.
SLA engine
Live countdowns, first-response and resolution SLAs with breach flags.
Escalation
Automatic escalation to the next tier when an SLA is at risk.
Threaded resolution
A conversation thread per ticket with reassignment.
Set as rule sets by your HR admin, assigned to employee groups.
- Categories and priorities
- SLA targets
- Escalation tiers
- Assignment rules
Every list becomes a report; every report a chart that drills to records.
- Open & breaching SLA
- Resolution time
- Volume by category
HR helpdesk does not run in a silo
Like every module, it sits on one effective-dated employee record, with India's statutory rules, configuration and governance shared across the platform.
Built for India, only India
PF, ESI, PT, TDS and LWF, gratuity, bonus, POSH and the DPDP Act 2023 are in the core, not an add-on. INR and the India financial year throughout.
Right-sized for the mid-market
Process discipline and statutory accuracy for 500 to 5,000 employees, without the cost or the multi-year rollout of a tier-one suite.
Live in 4 to 8 weeks
A focused implementation measured in weeks, not quarters. You start running real payroll and attendance fast.
Configured by your HR admin
Leave, attendance, payroll, expense and appraisal are configurable rule sets assigned to employee groups. A trained HR admin owns it, no certified consultant required.
Explore related modules
One platform, one employee record.
See hr helpdesk on your own data
A tailored walkthrough for your team, no generic deck.